Legal Terms and conditions

Section 01

Definitions & Interpretation

In these Terms and Conditions, unless the context indicates otherwise, the following words and expressions bear the meanings assigned to them below:

Term	Meaning
“Company”, “we”, “us”, “our”	Flashbangs, its owners, employees, agents and assigns, operating the website www.flashbangs.co.za
“Customer”, “you”, “your”	Any natural or juristic person who accesses the website or places an order for products
“Products”	All crowd control devices, thunder flashes, pepper grenades, pyrotechnic articles and related items listed for sale on the website
“Website”	www.flashbangs.co.za and all associated web pages, platforms and interfaces
“Order”	A request submitted by you through the website, by email, or via WhatsApp to purchase one or more Products
“PSIRA”	The Private Security Industry Regulatory Authority established under the Private Security Industry Regulation Act 56 of 2001
“CPA”	The Consumer Protection Act 68 of 2008
“POPIA”	The Protection of Personal Information Act 4 of 2013
“ECT Act”	The Electronic Communications and Transactions Act 25 of 2002
“Indemnity Form”	The disclaimer and indemnity document required to be completed and submitted before dispatch of any order
“Restricted Products”	Products that may only be sold to PSIRA-registered security service providers or persons with applicable authorisation
“Business Day”	Any day other than Saturday, Sunday or a South African public holiday

Section 02

Parties & Acceptance of Terms

These Terms and Conditions constitute a binding agreement between the Company and any Customer who accesses the Website, submits an Order, or purchases Products from the Company, whether via the Website, email, WhatsApp, or any other channel.

By accessing the Website, submitting an Order, or completing the Indemnity Form, you confirm that you:

Have read, understood, and agree to be bound by these Terms and Conditions in their entirety
Are at least 18 years of age
Are legally permitted to purchase and possess the Products you are ordering in your jurisdiction
Are not purchasing Products for resale to any person who does not meet the eligibility requirements set out herein
Are acting in good faith and have provided accurate and truthful information

Important

In terms of the Electronic Communications and Transactions Act 25 of 2002, these Terms and Conditions constitute a valid and binding electronic agreement. Clicking “Add to Cart”, submitting an Order, or completing the Indemnity Form constitutes your electronic signature and acceptance.

The Company reserves the right to refuse service to any person at its sole discretion, without being obliged to furnish reasons for such refusal.

Section 03

Eligibility, Compliance & Legal Requirements

3.1 Age Requirement

All Products may only be purchased by persons who are 18 years of age or older. The Company reserves the right to request proof of age at any time prior to dispatch. Orders placed by persons under the age of 18 will be cancelled and any payment refunded, less any processing fees incurred.

3.2 PSIRA Registration

Certain Products classified as Restricted Products may only be purchased by PSIRA-registered security service providers. Customers purchasing Restricted Products must:

Provide a valid, current PSIRA registration number at the time of ordering
Email a copy of their PSIRA certificate to orders@flashbangs.co.za
Ensure their registration is current and in good standing at the time of purchase and delivery
Warrant that the Products will be used only within the scope of their registered security activities

3.3 Indemnity Form

Every customer, without exception, is required to complete and submit the Company’s Indemnity and Disclaimer Form before any Order will be dispatched. This is a non-negotiable condition of sale. Failure to submit the completed form within 7 days of placing an Order will result in automatic cancellation.

3.4 Lawful Purpose

All Products must be purchased and used only for lawful purposes permitted under South African law, including but not limited to:

Legitimate crowd control operations by registered security service providers
Farm and property protection and perimeter security
Anti-poaching and game reserve security operations
Controlled training environments by authorised personnel
Lawful personal and property protection within the bounds of South African law

3.5 Storage Requirements

All Products must be stored in a secure, designated area away from children, flammable materials, and sources of heat or ignition. Appropriate warning signage must be displayed. The Customer accepts full responsibility for safe storage and handling upon receipt of Products.

⚠ Legal Warning

Misuse of pyrotechnic articles and crowd control devices is a criminal offence under South African law. Products may not be used as fireworks, for malicious purposes, under the influence of alcohol or drugs, against persons in circumstances not permitted by law, or in any manner that endangers life or property.

Section 04

Products, Descriptions & Pricing

4.1 Product Descriptions

The Company makes every reasonable effort to ensure that product descriptions, specifications, and imagery on the Website are accurate and up to date. However, the Company does not warrant that product descriptions are entirely free from error. In the event of a material inaccuracy, the Company will notify you and offer the option to proceed with or cancel your Order.

4.2 Pricing

All prices displayed on the Website are in South African Rand (ZAR) and include Value Added Tax (VAT) where applicable, unless otherwise stated. Prices are subject to change without prior notice. The price applicable to your Order is the price displayed at the time your Order is confirmed.

Delivery charges are additional and will be disclosed before payment is finalised
Bulk or wholesale pricing is available to qualifying PSIRA-registered companies by arrangement
The Company reserves the right to correct pricing errors and will notify you of any correction prior to dispatch
Promotional prices apply only for the duration of the stated promotional period

4.3 Product Availability

All Products are offered subject to availability. In the event that a Product is out of stock after an Order has been placed, the Company will notify you within 3 Business Days and offer either a substitute product, a backorder arrangement, or a full refund.

4.4 Shelf Life & Condition

Products are dispatched with a minimum of 18 months remaining shelf life unless otherwise specified. The Company warrants that all Products dispatched are in compliance with their stated specifications at the time of dispatch. Shelf life and effectiveness may be affected by improper storage, which is the responsibility of the Customer after delivery.

Section 05

Orders & Payment

5.1 Order Process

An Order is placed when you submit your cart through the Website checkout, place an order via WhatsApp, or confirm an order by email. An Order constitutes an offer to purchase and is not binding on the Company until:

Payment has been received and cleared
The completed Indemnity Form has been received
PSIRA documentation has been verified (for Restricted Products)
The Company has sent written confirmation of dispatch

5.2 Payment Methods

The Company currently accepts the following payment methods:

Electronic Funds Transfer (EFT) — banking details provided on the order confirmation
Card payments via approved payment gateway
Cash on collection (by prior arrangement only)

Payment must be received in full before any Order is processed or dispatched. The Company does not offer credit terms to retail customers.

5.3 Payment Security

The Company uses industry-standard SSL encryption for all online transactions. The Company does not store card details. However, the Company cannot be held liable for any loss arising from unauthorised access to payment information that is beyond the Company’s reasonable control.

5.4 Order Cancellation by Customer

You may cancel an Order at any time before dispatch. If payment has already been made, a full refund will be processed within 7 Business Days, less any bank processing fees. Once an Order has been dispatched, the Returns and Refunds policy in Section 7 applies.

5.5 Order Cancellation by Company

The Company reserves the right to cancel any Order at its sole discretion, including where:

Compliance documentation has not been received or is found to be fraudulent
The customer does not meet the eligibility requirements
A pricing or product error has occurred
Payment has not been received within 5 Business Days
There are reasonable grounds to suspect the intended use is unlawful

Section 06

Delivery & Dispatch

6.1 National Delivery

The Company delivers to all provinces in South Africa. Delivery to remote or rural areas may take longer and attract additional charges. International orders are not currently accepted.

6.2 Dispatch Timeframes

Orders will be dispatched within 3–5 Business Days of:

Cleared payment being received
Completed Indemnity Form being received
PSIRA verification being completed (for Restricted Products)

Estimated delivery times after dispatch are 2–5 Business Days for major centres and 5–10 Business Days for outlying areas. These are estimates only and not guaranteed.

6.3 Delivery Address

You are responsible for providing an accurate and complete delivery address. The Company cannot be held liable for non-delivery or delayed delivery resulting from an incorrect address supplied by the Customer. Re-delivery costs will be for the Customer’s account.

6.4 Risk & Ownership

Risk in the Products passes to the Customer upon dispatch. Ownership of the Products passes to the Customer only upon receipt of full payment. The Company will ensure Products are appropriately packaged for safe transit in compliance with applicable regulations.

6.5 Delivery Failures

In the unlikely event of a delivery failure or damage in transit, the Customer must notify the Company in writing within 48 hours of the scheduled delivery date. The Company will investigate and, where the failure is attributable to the Company or its courier, arrange a replacement or refund at no additional cost.

Note on Packaging

All Products are packaged discreetly and in compliance with courier and transport regulations applicable to pyrotechnic articles. Do not accept a delivery if the packaging is visibly damaged — photograph it and notify us immediately before opening.

Section 07

Returns, Exchanges & Refunds

7.1 Consumer Protection Act Rights

In terms of Section 56 of the Consumer Protection Act 68 of 2008, Products supplied are warranted to be free of defects for a period of 6 months from date of delivery. If a Product is found to be defective within this period, you may return it for a repair, replacement, or refund at your election.

7.2 Returns Procedure

To initiate a return, you must:

Contact the Company at orders@flashbangs.co.za or +27 82 820 9440 within 14 days of receiving your order
Provide your order number, a description of the issue, and photographic evidence where applicable
Return the Products in their original, unused, and undamaged condition with all original packaging
Obtain a Return Authorisation Number from the Company before shipping — unauthorised returns will not be accepted

7.3 Non-Returnable Products

The following Products cannot be returned, except in the case of a manufacturing defect:

Products that have been used, activated, or deployed
Products with damaged or removed safety seals or packaging
Products purchased during a clearance or final sale promotion
Custom or special-order items

7.4 Refunds

Approved refunds will be processed within 7–14 Business Days to the original payment method. The Company reserves the right to deduct reasonable restocking fees and return shipping costs from refunds where the return is not due to a defect or Company error.

7.5 Online Purchases — CPA Cooling Off

In terms of Section 16 of the Consumer Protection Act, you have a right to cancel an online purchase within 5 Business Days of receipt without penalty, provided the Products are returned unused, in their original sealed packaging, and at your cost. This right does not apply to Products that have been unsealed or used, or where the return would create a health or safety risk.

Section 08

Limitation of Liability

To the maximum extent permitted by South African law, the Company’s liability to any Customer in connection with these Terms and Conditions, any Order, or any Product shall be limited to the purchase price paid by the Customer for the Product giving rise to the claim.

The Company shall not be liable for:

Any indirect, special, consequential, incidental, or punitive loss or damages of any nature
Loss of income, revenue, profit, business, or anticipated savings
Personal injury or death resulting from misuse, improper handling, or failure to follow instructions
Property damage resulting from misuse, improper storage, or failure to follow instructions
Any loss arising from the Customer’s failure to comply with applicable laws and regulations
Any loss arising from the actions of third parties, including couriers and payment processors
Any loss arising from force majeure events beyond the Company’s reasonable control

⚠ User Responsibility

The Company’s Products are manufactured to specification and function as designed when used correctly and lawfully. The Customer accepts full responsibility for any consequence arising from misuse, negligence, or use contrary to the instructions provided and applicable law. The Company’s liability ends at the point of delivery.

Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by the Company’s own negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under the Consumer Protection Act.

Section 09

Customer Indemnity

By completing the Indemnity Form and placing an Order, you irrevocably indemnify and hold harmless the Company, its owners, directors, employees, agents, and successors from and against any claim, loss, damage, liability, cost, or expense of any nature whatsoever arising from or in connection with:

Your use, misuse, storage, handling, or deployment of any Product purchased from the Company
Any injury to persons or damage to property caused directly or indirectly by any Product after delivery
Your failure to comply with applicable South African law, including but not limited to the Explosives Act, the Dangerous Weapons Act, and any regulations promulgated thereunder
Your failure to comply with these Terms and Conditions
Any misrepresentation made by you to the Company, including misrepresentation of age, PSIRA status, or intended use
Any third-party claim arising from your use or possession of Products purchased from the Company

This indemnity shall survive the termination or cancellation of any Order and shall be binding on your heirs, successors, and assigns.

Section 10

Prohibited Use

The following uses of Products purchased from the Company are strictly prohibited and may constitute criminal offences:

Use as fireworks or for entertainment purposes in public spaces without appropriate permits
Use against persons in circumstances not permitted by South African law on the use of force
Use whilst under the influence of alcohol, drugs, or any substance that impairs judgement
Resale to persons who do not meet the eligibility requirements set out in these Terms and Conditions
Use by persons under the age of 18
Modification, tampering, or alteration of Products in any manner
Storage in circumstances that create an unreasonable risk to persons or property
Export outside the borders of South Africa without appropriate permits and authorisation
Use in circumstances that constitute intimidation, assault, or any unlawful act under South African criminal law
Any use that violates the Explosives Act 26 of 1956, Dangerous Weapons Act 15 of 2013, or any related legislation

⚠ Criminal Liability

The Company will co-operate fully with law enforcement authorities in any investigation involving Products sold through this platform. Purchases are logged with timestamps, delivery addresses, and compliance documentation. Fraudulent applications constitute criminal fraud under South African law.

Section 11

Intellectual Property

All content on the Website, including but not limited to text, images, graphics, logos, product descriptions, and layout, is the intellectual property of the Company or its licensed suppliers and is protected by South African copyright law and applicable international conventions.

You may not copy, reproduce, distribute, publish, or commercially exploit any content from the Website without the prior written consent of the Company. Personal, non-commercial use of content for the sole purpose of accessing and using the Website is permitted.

Section 12

Privacy & Protection of Personal Information (POPIA)

12.1 Information We Collect

In compliance with the Protection of Personal Information Act 4 of 2013 (POPIA), the Company collects and processes the following personal information for the purposes of fulfilling orders and meeting compliance obligations:

Full name, identity number, and date of birth (for age verification)
Contact details including telephone number and email address
Delivery address
PSIRA registration number and certificate (where applicable)
Payment information (processed securely through third-party payment gateways)
Order history and correspondence records

12.2 How We Use Your Information

Your personal information is used solely for:

Processing and fulfilling your Order
Compliance with legal obligations, including verification of eligibility
Communication regarding your Order, including delivery updates
Retention for the period required by law and for the purpose of any compliance audit
Co-operation with law enforcement where legally required

12.3 Your POPIA Rights

You have the right to access, correct, and request deletion of your personal information held by the Company, subject to the Company’s legal retention obligations. Submit such requests in writing to orders@flashbangs.co.za. The Company will respond within 30 days.

12.4 Data Retention

Customer records, including Indemnity Forms and compliance documentation, are retained for a minimum of 5 years from the date of transaction in accordance with applicable legal requirements.

12.5 Third Parties

The Company does not sell or share personal information with third parties for marketing purposes. Personal information may be shared with courier services for delivery purposes, payment processors for transaction processing, and law enforcement authorities where required by law.

Section 13

Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa. Any dispute arising from these Terms and Conditions or any transaction concluded pursuant hereto shall be subject to the exclusive jurisdiction of the South African courts.

The parties consent to the jurisdiction of the Magistrate’s Court for disputes not exceeding the monetary jurisdiction of that court, notwithstanding that the amount in dispute may otherwise confer jurisdiction on the High Court. The Company retains the right to institute proceedings in the High Court where the circumstances warrant.

Section 14

Disputes & Complaints

14.1 Internal Resolution

In the event of any dispute or complaint, the Customer must first contact the Company in writing at orders@flashbangs.co.za with full details of the complaint. The Company undertakes to respond within 5 Business Days and to make every reasonable effort to resolve the matter amicably.

14.2 Consumer Tribunal

If a dispute cannot be resolved internally, either party may refer the matter to the National Consumer Commission or the National Consumer Tribunal in terms of the Consumer Protection Act 68 of 2008. Information about this process is available at www.thenct.org.za.

14.3 Mediation

Before instituting legal proceedings, the parties agree to attempt resolution through a mutually agreed mediator. The costs of mediation shall be shared equally unless otherwise agreed.

Section 15

Amendments & Updates

The Company reserves the right to amend these Terms and Conditions at any time. Amendments will take effect from the date of publication on the Website. Where amendments materially affect existing customers, reasonable notice will be provided by email.

Your continued use of the Website or placement of Orders after the publication of amended Terms and Conditions constitutes your acceptance of the amended terms. It is your responsibility to check this page periodically for updates. The “Last Updated” date at the top of this page will reflect any changes.

Section 16

Contact Details

In terms of Section 43 of the Electronic Communications and Transactions Act 25 of 2002, the following information is disclosed:

Acceptance of These Terms

By placing an Order, completing the Indemnity Form, or otherwise transacting with Flashbangs, you acknowledge that you have read these Terms and Conditions in full, that you understand them, and that you agree to be bound by them. If you do not agree to these Terms and Conditions, you may not purchase Products from this Company. These Terms and Conditions were last updated in June 2025 and supersede all previous versions.

FLASHBANGS